|Standards and control processes modeling|
|Self-reporting by employees at the places (shops, gas stations, etc.)|
|Regional managers and KAD automation|
|Consolidated analytics about real "fields" situation|
A retailer or franchise owner can simulate in effie> the processes for monitoring compliance with internal standards at points of sale and service. Based on the standards, the service automatically creates business processes for employees of sales areas and control personnel (auditors, regional managers, KAD) to organize implementation and control.
Employees at the places fulfill the requirements according to the standards, fulfill the instructions of the head office, confirm the fulfillment with photographs, and fill out the questionnaires. Based on the information, entered into the service, visualized multi-level management reports and ratings are automatically generated.
The chatbot allows the manager, without installing additional applications, to receive any information about affairs status in sales halls and points of service, to assess compliance, and set tasks for implementation in the case of a negative rate.
Thus, the retail chain or the franchise owner achieves the maximum level of control over the implementation of the brand strategy through adherence to the intended format and attributes. Based on the received information, the retail chain or the franchise owner can make effective management decisions and manage the chain's development, organize the work of their employees (including mobile ones) or employees of contractors and franchisees.
The service is based on the methodology for managing processes and achieving the goals of PDCA "Plan-Do-Check-Act" - "planning-action-checking-adjustment". By organizing in effie> a full-cycle process from the creation of a strategy to its implementation and continuous analysis of results with the ability to quickly adjust tactical tasks, the chain is constantly improving standards management processes.
Using effie> software
Monthly service updates based on clients feedback and product roadmap
Employee training: at the start and new employees who joined later
Multilingual 24/7 call center support
Unlimited consultations of Business Analysts (analysis of the problem areas and suggestions for improvement)
Microsoft Azure infrastructure to host the service
We, IPLAND, have successfully passed a certification audit and confirmed the compliance of our processes with the international standard ISO 27001: 2013.